Business Continuity – What do you do with your first case of flu (H1N1)?
When pandemic breaks out what do you do?
There’s been a brief flurry of activity with one of our client organizations over the past 24 hours because a family member of an outsourced contractor was confirmed as a carrier of Influenza A/H1N1.
This has provided us with a useful opportunity to consider: “What do we do when we get the flu?”
Many pandemic plans (including the NHS’s plan) were written a couple of years ago so you may need to consider whether the actions that you thought you would take back then still apply in the light of experience and emerging information about the current virus – this is in any case best practice, and we have the luxury of time to reflect and consider options which might not have been the case when we wrote the plans.
The outcome of our machinations might be summarized as follows:
- It’s business as usual but we need to reassure staff and re-emphasise the hygiene messages (handwashing, hard surface cleaning and “catch it, bin it, kill it”).
- Staff should remain vigilant for symptoms of influenza like illnes (ILI) and call NHS Choices (or use the website algorithm) if they believe they have an ILI so they can be screened and if necessary issued with anti-virals.
- Managers should consider the impact of suddenly losing those staff linked to “case 1″ if they are invited to go into “voluntary isolation” en masse or indeed a related school closure affects childcare for a staff cluster.
- Any key person dependencies should be mitigated through shadowing and writing down desk procedures or other key information.
Official advice is that personal protective equipment (PPE) does not have to be issued unless staff are healthcare workers (HCW) or social care workers that are caring for probable or confirmed cases of H1N1. [Essentially "caring" means regular very close contact].
But what if an employee dies?
Of course this is all well and good from a manager’s perspective but for the frightened employee that read about the first swine flu death last Sunday and is now being told that they have to share a 6 hour round trip in a vehicle with someone who might have swine flu things might look different!
There’s certainly a case for a “hearts and minds” briefing face-to-face to help people understand the degree of risk and how they can reconcile or manage it in order that you can encourage as many people as possible to continue coming to work – at least for now – but it may only be a short time before people realise how much happier they would be in the truck with “case 1″ if they were wearing an FFP3 respirator…
As I’ve found when dealing with chemical weapons and radiation over the years, what people can’t see scares them – regardless of how much you talk about it but putting a mask and goggles on (or a seatbelt/motorcycle helmet) can do an awful lot to raise risk appetite!
@Veterus
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